Email and SMS with a purpose.
Think beyond the next send. Discuss how campaigns, flows, and messaging can work together, with the right balance of timing, relevance, and frequency.
AUSTIN · RETENTION ROADSHOW
Your next order.A stronger relationship.
Build a retention plan that gives customers a reason to come back. Spend a focused day working through email, SMS, and the customer journey and turn those ideas into priorities for 2027. Pull up a chair in Austin. Spend six and a half hours learning from experts, working alongside your peers, and turning honest conversations into a plan for your business.
Get your ticket$100 / ticket
February 26, 2027 · Date subject to confirmation
One day.
One focus.
Your people.
One focus.
Your people.
6.5 hoursTo get into the work
125–150Attendees, with small-group roundtables
One topicRetention & repeat revenue
$100A focused day. Serious value.
BUILD FOR WHAT’S NEXT
Fresh thinking.
A practical plan.
The first purchase is the start of the relationship. Give yourself a day to think through what happens next and how email, SMS, and lifecycle experiences can earn the next order.
The journey after checkout.
Work through onboarding, post-purchase education, replenishment, and win-back opportunities. Find the moments where a better experience could earn another order.
Know who’s coming back.
Explore segmentation, repeat purchase behavior, and customer lifetime value. Use those signals to decide where your retention work can make the biggest difference.
A lifecycle plan for 2027.
Bring your ideas into a practical roadmap. Prioritize the journeys to improve, the messages to test, and the measures that will help you learn.
These are the themes guiding the workshop. Individual sessions will be announced with the expert lineup.
TAKE PART. DON’T JUST TAKE NOTES.
Less sitting back.
More figuring it out.
A focused day designed around learning and conversation. Everyone is here to work on retention, so you can get straight to what matters.
Expert talks
Get closer to the work.
Hear focused perspectives on retention, with room to ask about the decisions and details behind the results.
Moderated roundtables
Put your challenge on the table.
Work through ideas with people focused on the same topic. Share context, ask honest questions, and hear how others would approach it.
Working sessions
Make it relevant to your brand.
Use the conversations and exercises to shape your priorities. Turn what you’re hearing into next steps for your own retention plan.
Time to connect
Keep the conversation going.
Meet the people behind the brands. There’s space between the sessions to compare notes and get to know the people in the room.
A focused day of expert talks, roundtables, working sessions, and networking. Doors open at 8:00 AM. Welcome and introductions begin at 9:30 AM.
RETENTION · AUSTIN · 2027
One day that moves
your thinking forward.
Better customer journeys. More useful conversations. A retention plan you can put to work in 2027. Bring your lifecycle questions. We’ll bring the room.
YOUR PLACE IN THE ROOM
Date and venue subject to confirmation.
$100/ ticket
- Expert talks focused on retention
- Moderated small-group roundtables
- Practical working sessions
- Time to connect with your peers
- Breakfast, Snacks and Delicious Lunch included
Date and venue subject to confirmation.
BRING YOUR REAL QUESTIONS
Leave with your
next move.
DTC and eCommerce founders, lifecycle marketers, and operators responsible for customer relationships and repeat revenue.
- 01A clearer roadmap for your 2027 retention work.
- 02Email, SMS, and lifecycle experiments worth prioritizing.
- 03A fresh perspective on the journey from first order to repeat customer.
- 04Peers you can keep talking retention with after the workshop.
THE EXPERTS IN YOUR ROOM
Good people.
Useful perspectives.
Focused talks and conversations with the people doing the work. This is the lineup for retention in Austin.
Your Austin lineup is coming.
Speakers and their session topics will be announced here as they’re confirmed.
MEET US IN AUSTIN
A day away.
Close to home.
Make room for the work and the people. Here’s what we know so far about your Austin stop.
DateFebruary 26, 2027Roadshow dates may shift by a few days. Final dates and venue details will be confirmed.
Workshop venueAustin · Venue to be announcedThe exact location and arrival details will be added once confirmed.
Hotel & travelDetails coming soonHotel recommendations will be added alongside the confirmed venue.
Day length6.5 hours8:00 AM to 2:30 PM, local time.
2026 RETENTION ROADSHOW · ATTENDEE HIGHLIGHTS
From the people
in the room.
Practical ideas. Real conversations. In our attendees’ own words.
This was an excellent primer for new retention marketers interested in foundational concepts, as well as seasoned vets looking to expand their efforts with today's new AI frameworks.
The intimate setting fostered authentic conversations, meaningful networking, and a level of engagement that's hard to find at larger conferences.
I learned a lot and can’t wait to apply some of the methods and techniques that were shown and backed by data.
YOUR DAY AT A GLANCE
Here’s the agenda.
8:00 AM to 2:30 PM
All times are local to the event city.
- 8:00 AM – 9:30 AM
Doors Open for Breakfast and Networking
- 9:30 AM – 9:45 AM
Welcome & Room Intro
- 9:45 AM – 10:30 AM
Session #1
- 10:30 AM – 11:00 AM
Roundtable #1
- 11:00 AM – 11:45 AM
Session #2
- 11:45 AM – 12:30 PM
Session #3
- 12:30 PM – 1:30 PM
Roundtable #2 + Lunch
Matched lunch with others
- 1:30 PM – 2:30 PM
Networking
RETENTION · AUSTIN · 2027
One day that moves
your thinking forward.
Better customer journeys. More useful conversations. A retention plan you can put to work in 2027. Bring your lifecycle questions. We’ll bring the room.
YOUR PLACE IN THE ROOM
Date and venue subject to confirmation.
$100/ ticket
- Expert talks focused on retention
- Moderated small-group roundtables
- Practical working sessions
- Time to connect with your peers
- Breakfast, Snacks and Delicious Lunch included
Date and venue subject to confirmation.
A FEW THINGS TO KNOW
Before you pull up a chair.
Who is this workshop for?
DTC and eCommerce founders, lifecycle marketers, and operators responsible for customer relationships and repeat revenue. Bring your business context, your questions, and a willingness to compare notes.
Is this the same as Austin or San Diego?
The roadshow is a one-day workshop focused on one topic in your city. Our Austin and San Diego flagship events bring the broader community together over two days.
What should I bring?
Bring a laptop or notebook, a customer journey, email flow, or retention challenge you want to improve, and any questions you want to work through. You can share only the business details you’re comfortable discussing.
Are the date, venue, and speakers confirmed?
Roadshow dates may shift by a few days. Final dates and venue details will be confirmed. We’ll add the confirmed venue, hotel information, speakers, and session topics to this page.